Release 2024.2 (02/28/2024)

Summary of New Features in this Release

  1. Autotask LaunchPad
  2. HaloPSA Integration

Autotask LaunchPad

CrushBank now offers a LaunchPad to retrieve information related to the ticket you are working on directly on the Ticket View page in Autotask.

Screenshot 2024-02-14 at 10.43.05 AM

When you click the search button within the LaunchPad, a new tab will open CrushBank and automatically search for documentation related to the ticket you are working on.

Configuration requires you to create a new API User and link it to the CrushBank - Helpdesk integration. For detailed steps, please reference the following link:

HaloPSA Integration

CrushBank now offers a managed integration with HaloPSA, allowing you to bring in tickets, assets, and KBAs from HaloPSA.

Screenshot 2024-02-21 at 10.56.51 PM

In addition, you can embed CrushBank directly within a ticket tab in HaloPSA so you can reference related documentation directly within the ticket.

Screenshot 2024-02-16 at 1.48.55 PM

For directions for setting up this integration, please click the following link: