---
title: AutoTask Integration
description: Directions for setting up AutoTask integration
---

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1. [Knowledge Base](https://support.crushbank.com/knowledge?hsLang=en)
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3. [AutoTask](https://support.crushbank.com/knowledge/integration-documents?hsLang=en#autotask)

# AutoTask Integration

## Directions for setting up AutoTask integration

### Create the API User

1. Go to Home\> Admin\> Resources (users) \> click on the down arrow next to New\> click on New API User  
   ![Autotask API setup](https://support.crushbank.com/hs-fs/hubfs/Autotask%20API%20setup.png?width=655&height=193&name=Autotask%20API%20setup.png)
2. Fill in the required fields
3.  The Security Level needs to be API User (system) - Or you can create your own and use the permissions sent over that are required. 

 Under Credentials create a username (key) and password (secret). 

1.  Select Integration Vendor for the API Tracking Identifier
2. Select CrushBank - Helpdesk as the integration vendor.
3. Move both Lines of Business to associated  
   ![Screenshot 2024-02-14 at 10.31.35 AM](https://support.crushbank.com/hs-fs/hubfs/Screenshot%202024-02-14%20at%2010.31.35%20AM.png?width=670&height=733&name=Screenshot%202024-02-14%20at%2010.31.35%20AM.png)
4.  Once the user is created, send CrushBank the following information in an encrypted email so the integration can be created in the CrushBank system. 
     1. Username
     2. Password

 

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