Wednesday, December 22, 2021

Summary of all new features in this release

  1. Allow Clients to Use CrushBank
  2. Default Search Tab
  3. Chrome Extension
  4. IT Glue Permission Mapping

Allow Clients to Use CrushBank

CrushBank admins now have the ability to invite users of their clients to use CrushBank. These users will only be able to pull results associated with whatever clients are assigned to the user as shown below.

Screen Shot 2021-12-21 at 4.09.26 PM

Default Search Tab

Users can now choose their default search tab when they log into CrushBank. They have the option to select between Natural Language Question or Search by Ticket. The current default is Natural Language Question but now users have the option to select their default by clicking on the Profile link on the top nav menu and going to the Actions section in the lower right.

Screen Shot 2021-12-21 at 4.14.05 PM

Screen Shot 2021-12-21 at 4.12.12 PM

Chrome Extension

The Chrome extension is now live which brings all the functionality of CrushBank into a browser extension that you can use on any web page.

  1. Chrome -

Screen Shot 2021-12-21 at 4.21.07 PM

Screen Shot 2021-12-21 at 4.21.32 PM

IT Glue Permission Mapping

CrushBank now allows you to mirror your IT Glue organization permissions within CrushBank. We are unable to synch this automatically as the IT Glue API does not provide an endpoint to get the organization permissions. To mirror the permissions, a company admin can click on the Admin link and then select the User Mapping link on the left as shown below. You have the option to assign a user to All Organizations or to select specific organizations.

Screen Shot 2021-12-22 at 12.51.24 PM