Automatically prioritize your tickets based on a custom models designed from historical tickets with priority.
CrushBank offers the ability to automatically prioritize your tickets based on a custom models designed from historical tickets with priority.
Configuration is done per service board. All tickets that hit a configured board with a configured Status will be prioritized according to the model.
- Default Priority (required): This is what Crushbank sets tickets to if it is unable to prioritize the ticket
- Statuses (required): On which status(es) should the Prioritizer run
- Specific Companies (optional, default is all): On which companies' tickets should the Prioritizer run
- Type (optional, default is all): On which ticket Type classification should the Prioritizer run
- Source (optional, default is all): On which ticket Source should the Prioritizer run
Permissions
Your ConnectWise API User needs to have the following security module so that we can pull your priorities to build you model:
System -> Table Setup -> Service / Priority (Inquire)
If you are interested in setting this up please reach out to your CSM to setup a call to review.