Friday, November 26, 2021

Summary of new features in this release.

  1. CrushBank Suggestions by Ticket Number
  2. AutoTask Integration
  3. Inline Navigation on Detail View

CrushBank Suggestions by Ticket Number

Crushbank now offers the ability to get suggestions for a particular ticket number using Ask.

Screen Shot 2021-11-23 at 12.20.52 PM

On the default home page, you will see two tab options when searching - one of Natural Language Question and one for Ticket Search. If you select the tab for Ticket Search, simply enter the ticket number and select the source for the integration tied to your ticketing system and click the Search button. This will extract the summary, description, work notes and time entries from your the ticket you entered and build the Natural Language Question dynamically from data extracted from the ticket. The search results will then show the suggested answers for that ticket number as seen below.

Screen Shot 2021-11-23 at 12.21.10 PM

When searching by ticket, we track the ticketID in your CrushBank usage metrics report allowing you to link CrushBank activity with individual tickets.

AutoTask Integration

CrushBank now offers an integration with AutoTask where you can search against Autotask tickets, configurations, and configuration documents. Your company admin can setup the integration in the Content Integration section of the admin panel.

Screen Shot 2021-11-23 at 12.29.51 PM

Screen Shot 2021-11-23 at 12.30.21 PM

Inline Navigation on Detail View

You can now navigate between search results from the detail view by clicking the Next and Previous links as seen below. This saves the step of having to click the back link and then click again on the next search result.

Screen Shot 2021-11-23 at 3.52.10 PM