Summary of new features in this release.
CrushBank Suggestions by Ticket Number
Crushbank now offers the ability to get suggestions for a particular ticket number using Ask.
On the default home page, you will see two tab options when searching - one of Natural Language Question and one for Ticket Search. If you select the tab for Ticket Search, simply enter the ticket number and select the source for the integration tied to your ticketing system and click the Search button. This will extract the summary, description, work notes and time entries from your the ticket you entered and build the Natural Language Question dynamically from data extracted from the ticket. The search results will then show the suggested answers for that ticket number as seen below.
When searching by ticket, we track the ticketID in your CrushBank usage metrics report allowing you to link CrushBank activity with individual tickets.
CrushBank now offers an integration with AutoTask where you can search against Autotask tickets, configurations, and configuration documents. Your company admin can setup the integration in the Content Integration section of the admin panel.
Inline Navigation on Detail View
You can now navigate between search results from the detail view by clicking the Next and Previous links as seen below. This saves the step of having to click the back link and then click again on the next search result.