Friday, July 9, 2021

List of feature enhancements for July 19, 2021 release.

Creation Date Filter

ConnectWise KBAs

Default Field Layout in Default View

Creation Date Filter

As of this release, you can now filter your search results by creation date as shown in the image below. Once you select the Date Range, it will populate the Date From and Date To fields accordingly. You can also add your own Date From and Date To values.

Screen Shot 2021-07-06 at 2.41.41 PMScreen Shot 2021-07-06 at 2.56.36 PM

ConnectWise KBAs

For customers utilizing our ConnectWise content integration, you now have the ability to include Knowledge Articles. To enable, take the following steps:

  1. Login to CrushBank as a Company Admin.
  2. Click Admin on the top navigation menu and then scroll down to the Content Integration section and click on the integration for ConnectWise.Screen Shot 2021-07-06 at 3.01.49 PM
  3. This will open the integration edit screen. Scroll down to the Import Types section under Import Settings and check the box for Knowledge Articles.Screen Shot 2021-07-06 at 2.59.25 PM

Default Field Layout in Detail View

We have changed the default layout for fields in the detail view based on feedback we received from customers. Changes include the order of the fields along with grouping some fields into 2 columns. See the screenshots below for some examples.

Screen Shot 2021-07-09 at 9.48.49 AM

Screen Shot 2021-07-09 at 9.48.12 AM