CloudRadial Insight Integration

Setup instructions for CloudRadial Insight Integration

The CrushBank / CloudRadial integration allows CrushBank clients who also have a CloudRadial account to give Insight access to their downstream clients, allowing them to see their respective ticket data.


  1. Login to CloudRadial as a partner.
  2. On the left navigation menu, click on Partner -> Settings.
    1. MicrosoftTeams-image (8)
    2. Click on CrushBank on the right as seen above.
  3. You will end up on the following screen
    1. MicrosoftTeams-image (9)
    2. Please reach out to to get the URL and ClientID. 

If you have a custom CloudRadial URL please provide that in your email to support. 


  1. To access Insight through CloudRadial, click on Support -> Support Tickets in the left navigation bar.
  2. You will see an Insights tab on the right side of the screen. Click on that tab to pull up Insight.
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    2. Screenshot 2023-04-11 at 11.21.58 AM