ServiceNow Integration Permissions

Summarize Permissions Needed for API User

Roles

  1. itil
  2. snc_internal
  3. sn_customerservice.consumer (*If ingesting cases)
  4. sn_customerservice_agent (*If ingesting cases)

ACL

  1. sys_properties.* (Read)
  2. sys_user.* (Read)
  3. sn_customerservice.case (Read) - *Only if ingesting cases
  4. kb_knowledge (Read)
  5. customer_account (Read) - *Only if ingesting cases

System Properties

  1. glide.sys.date_format (Read access for user or Role)
  2. glide.sys.time_format (Read access for user or Role)