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      ServiceNow Integration Permissions

      Summarize Permissions Needed for API User

      Roles

      1. itil
      2. snc_internal
      3. sn_customerservice.consumer (*If ingesting cases)
      4. sn_customerservice_agent (*If ingesting cases)

      ACL

      1. sys_properties.* (Read)
      2. sys_user.* (Read)
      3. sys_choice.* (Read)
      4. sn_customerservice.case (Read) - *Only if ingesting cases
      5. kb_knowledge (Read)
      6. customer_account (Read) - *Only if ingesting cases

      System Properties

      1. glide.sys.date_format (Read access for user or Role)
      2. glide.sys.time_format (Read access for user or Role)